Terms of Service

Community Hive is operated by Dan Spelt in British Columbia, Canada. These terms cover the website, the signed-in product, and related services. By creating an account, starting a trial, or continuing to use the service, you agree to these terms and the Privacy Policy. If you do not agree, do not use the service.

If you accept these terms for a strata, condo, HOA, or property management organization, you confirm that you have authority to do that.

The person who creates an account must:

• Be at least 18 years old.
• Give a real name and email address.
• Keep the password private and tell us if the account is used without permission.
• Be responsible for activity under that account.

Residents and council members are usually invited into a community. Their access follows the role the community assigns.

Public pricing is per unit per month: $2.00 for a strata or similar community, plus $0.20 per unit when the customer is a property management organization, plus $0.20 per unit for custom branding. The pricing page is the current public rate. Taxes may be added where the law requires them.

A new subscription starts as a 30-day trial through Stripe Checkout. A payment method is collected when the trial starts. It is not charged during the trial if you cancel before the trial ends. If you do not cancel, the subscription continues and the payment method is charged at the end of the trial.

The billing contact can open the Stripe customer portal from the product's billing settings to update the payment method or cancel. Cancellation stops future charges. Access continues until the end of the period that has already been paid, or until the trial ends if you cancel during the trial. Fees already charged are not refunded except where the law requires a refund. If a payment fails, access can be suspended until it succeeds.

The community or organization keeps its rights in the records it uploads: announcements, documents, resident details, and the rest of its content. You give Community Hive permission to host, display, and process that content only to provide the service, secure it, bill for it, and meet legal duties.

You are responsible for having a lawful reason to enter other people's information, including resident and household details, and for the messages the community sends by email or SMS. Do not upload information you are not allowed to share.

A signed-in property manager can download a JSON export of that organization's records. Deletion of a whole account is requested by email to dan@communityhive.ca. Community Hive, the software, and the site design stay with Dan Spelt. You do not receive a licence to copy or resell the software.

Do not:

• Break the law, including spam and unsolicited commercial messages.
• Upload malware or try to break into an account, community, or system you are not allowed to use.
• Interfere with the service or overload it on purpose.
• Share an account with someone who is not supposed to have that role.
• Reverse engineer the service except where the law does not allow this limit.

Optional AI features answer from community documents and the question that was asked. They can be wrong. Do not treat an AI reply as legal, financial, or official strata advice. A person in the community should check anything that will be sent to residents.

The public demo is sample content for looking around. It is not your community's live data.

The service is provided as it is. We work to keep it available and to protect the data stored in it, and we do not promise that it will be uninterrupted or error-free. There is no guaranteed uptime percentage.

To the maximum extent the law allows, Dan Spelt is not liable for indirect, incidental, or consequential damages, and total liability for a claim is limited to the fees you paid for the service in the 12 months before the claim. This limit does not apply where the law does not allow it, including liability that cannot legally be excluded.

We may suspend or close an account that breaks these terms, does not pay, is used for fraud, or creates a security risk. You may stop using the service and cancel billing as described above.

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have jurisdiction over disputes about these terms.

If these terms change, the new version will be posted on this page with a new date. For a change that affects price or a community's data, we will also use a reasonable notice such as email to the billing contact. Continuing to use the service after the new date means you accept the update. If you do not accept it, cancel before the change applies to your next billing period.

Questions about these terms go to dan@communityhive.ca.